Privacy Policy

Online Travel Co., Ltd. recognizes the significance of customers' personal information as a vital aspect of privacy in our travel portal and web solution business operations. Therefore, we adhere to internal regulations governing personal information in compliance with applicable laws and regulations concerning personal information protection. We have also established organizational structures to ensure the appropriate protection of personal information, aiming to respect our customers and fulfill their expectations and trust in us.

Collection, Usage, and Sharing of Personal Information
We define the purpose of personal information usage within the scope of our business activities and collect, use, and share personal information in a fair and appropriate manner, only to the extent necessary to achieve those purposes. Additionally, we implement measures to prevent unauthorized use of acquired personal information.
Compliance with Laws and Regulations
We abide by all laws and regulations governing personal information, government-established guidelines, other applicable standards, and social norms, aiming for the proper protection of personal information.
Effective Personal Information Management
We acknowledge the risks associated with unauthorized access, loss, destruction, alteration, and leakage of the personal information we handle, and therefore, implement reasonable security measures. In the event of any issues, we take appropriate corrective actions.
Handling Inquiries
We promptly address inquiries regarding personal information, including requests for disclosure, correction, suspension of use, and complaints consultation, concerning the personal information we handle.
Continuous Enhancement
We establish management regulations and systems for the protection of personal information, ensuring their thorough implementation across all employees. Moreover, we regularly review our processes and strive for continuous improvement in our personal information protection management system.

August 9, 2023 Enacted.

Personal Information Inquiry Desk
Personal Information Protection Manager: Masashi Akazawa

<Personal Information Inquiry Desk>
2F, Assist 90, 1-18-14 Honjo Higashi, Kita-ku, Osaka, Japan

Regarding the Personal Information Handled by Our Company

We are committed to properly protecting personal information based on this Privacy Policy Below, we provide information on the personal information acquired or held by us for business purposes and how it is handled:

(1)Name and address of the personal information handling business operator and, if applicable, the name of its representative:
Online Travel Co., Ltd.
Representative Director: Atsushi Shimada
Address: 2F, Assist 90, 1-18-14 Honjo Higashi, Kita-ku, Osaka, Japan
(2)Name or title, affiliation, and contact information of the personal information protection manager (or their representative):
Personal Information Protection Manager: Masashi Akazawa
(3)Purposes of Personal Information Usage
The purposes for which personal information is used in our business activities are as follows:
1Personal Data Held
Type of Personal Information Purposes of Use
Customer Information For business management, communication, billing, and payment management
Employee Information For employee management (business, labor, personnel management, salary-related operations, welfare services, etc.)
Job Applicant Information For hiring-related purposes (providing information about hiring, determining suitability for hiring, contacting regarding hiring operations, etc.)
Retiree Information For communication with retirees and responding to inquiries from retirees
Inquirer Information For responding to inquiries
Information of the individual and their agents (at the time of disclosure, etc.) For responding to requests for disclosure, etc.
Insurance Policyholders For insurance contracts
Newsletter Subscribers For sending newsletters
Reservation Information For providing and arranging services applied for, reserved, or used by customers, as well as for management tasks (communication, confirmations, procedures, provision of special services, after-sales services, etc.), advertising and promotion of products, services, campaigns, etc.,
operation of membership services (management of member information, etc.)
We will not use personal information beyond the scope necessary for the above purposes without the prior consent of the customer. We may utilize information such as purchase history and site browsing history to provide tailored information on new products and services based on individual interests and preferences. When handling anonymized or pseudonymized information, we comply with relevant laws, guidelines, etc., ensuring proper handling.

(4)Contact Point for Personal Information Inquiries
Complaints, consultations, and inquiries regarding the handling of personal information, including those related to retained personal data, should be directed to the following [Contact Point].
(5)Name of Certified Personal Information Protection Organization (if applicable) and Complaint Lodging Contact Information
(6)Procedures for Disclosure, etc.
We promptly respond to requests for disclosure, etc. (notification of purposes of use, disclosure, correction, addition or deletion, suspension of use, erasure, and suspension of provision to third parties, disclosure of provision records to third parties) concerning retained personal data. After confirming the requester's identity as the person themselves or their agent, we respond within a reasonable timeframe and scope. A fee of 500 yen (excluding tax) per request applies, and we require the submission of a fixed-amount money order for 500 yen (excluding tax) along with the application documents for disclosure requests made via email, etc.
(7)Method and Point of Acceptance of Disclosure, etc.
Please contact the reception desk below for requests for disclosure, etc., regarding retained personal data. Once contacted, we will send our designated "Request Form for Disclosure of Retained Personal Data" by mail, fax, email, etc. Please complete and return the form along with the required documents. We respond according to your desired disclosure method after confirming your identity as the person (or agent) in question. (Postage costs are borne by the requester.)
(8)Measures Taken for Personal Information Security Management
To ensure strict handling of personal information, we have established regulations and provisions related to personal information based on the Personal Information Protection Policy compliant with JIS Q 15001. We operate a personal information protection management system and implement security management measures from organizational, human, physical, and technical perspectives to ensure appropriate handling of personal information.

[Contact Point]

Contact Point Name: Personal Information Inquiry Desk
Contact Person Responsibility for the Contact Point: Masashi Akazawa
Address: 2F, Assist 90, 1-18-14 Honjo Higashi, Kita-ku, Osaka, Japan